Refund & Return Policy

We want you to feel confident shopping with us. If something isn’t right, here’s how returns and refunds work.

Eligibility for Returns

You have 30 days from the date you receive your order to request a return.
To be eligible, your item must be unused, unopened, and in the same condition you received it.
Due to hygiene and safety regulations, we cannot accept returns of opened or used skincare products unless they arrived defective or damaged.

Defective or Damaged Items

If your product arrives damaged, defective, or incorrect, please contact us immediately.
We’ll make it right by sending a replacement or offering a refund.
Proof of purchase and photos of the issue may be requested.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or wrong item sent).
We recommend using a trackable shipping service to ensure safe delivery of your return.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed back to your original payment method.
Please allow 5–10 business days for your bank or card provider to complete the refund.

Exchanges

We only replace items if they are defective or damaged.
If you need the same item replaced, contact us and we’ll arrange it.

How to Start a Return

Email our support team at info@koreanrituals.eu with your order number and reason for return.
We’ll provide the exact instructions for sending your product back.

Important Notes

Always patch test before use to check for personal sensitivity.
Our products are cosmetic, not medical treatments. They are designed to improve the look and feel of skin, not to diagnose, treat, or cure conditions.